RETURNS POLICY

 Terms & Conditions

  • Goods must be returned within 30 days from the date of purchase.
  • Goods must be accompanied by original receipt/invoice.
  • Goods must be in their original manufacturers packaging.
  • Goods must not be used in any way.
  • Postage costs of returns/exchanges are not covered.
  • It is the customer’s responsibility to ensure the goods are returned safely to us.
  • Exchanges will be charged postage as follows:
  • Ireland & UK: €15 for bikes and large boxes; €10 standard packages.
  • We will refund to your credit card the full amount less the original cost of postage (to us).
  • Refunds will be credited to credit/debit card or cheque will be posted.
  • For refunds we will require your credit card no and expiry date.
  • If you are unhappy with the products or services you have received from us please email us at info@planettri.ie. You can also submit your complaint to an online dispute resolution process operated by the European Commission